FAQs - Find answers to your concerns on remote database services

Q. Shouldn't we have an onsite DBA to control the process?

A. With our Remote Database Services the client is always in control of the process. The client dictates the service levels and the delivery process. We make recommendations and suggestions based on a best practice approach, but ultimately it is the client that is in control. We provide various daily and periodic reports to our clients and ensure seamless communication to keep our clients always updated through regular tele-conferences and review meetings. Therefore everyone is on the same page as to what is being worked on. Alternatively, we give our clients the option of using both our onsite / remote services.

Q. We need knowledge transfer to occur which can only happen with an on-site DBA.?

A. Knowledge transfer is a natural evolution that occurs when using our services. Every database event is recorded in our report including the cause the event, the status, and the fix. Additionally, we also organize an online / classroom training session for our client resources to ensure complete knowledge transfer.

Q. We pay Oracle maintenance for our database. What do you offer that I don't get from Oracle basic maintenance?

A. Oracle maintenance only covers the distribution of patches and the initial diagnosis of a problem. Oracle can also walk someone through the solution to a problem on a limited basis, but expects to be dealing with a technical representative from the company. If this is the only maintenance a company has without an expert DBA, they are placing the whole system at incredible risk. It's not even an option in dealing with a product as robust and complex as Oracle.

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