Recommendation systems, which are used widely in E-Commerce companies, have great utility in IT Services companies too especially in the support and monitoring spheres. These companies can save a lot in terms of time and money as well.
In IT Services companies, the application of Recommendation system suggests the support personnel the right URLs from which they can obtain the required information and accomplish their service task in a more productive manner.
One of our clients, a Network devices provider, has identified significant improvement in the productivity of its Support team – resolution time was reduced by 20%. – using our Recommendation System. The algorithm provides the support personnel with better recommendations to resolve the issues and improve their issue resolving capabilities.
Our Recommendation system Solution has been developed on Hadoop Framework with R as the Statistical tool.