E2E BSS/OSS Integration

• Integration to lines, calls and broadband provisioning systems with E2E orchestration
• Integration to manage fault tracking and resolution
• Implement traffic management and control data usage based profile policies
• Radius implementation to manage customer accounts for network authentication
• Payment Gateway, PCA, Credit Check, BBAC, SMS , Email and Reporting Platform, Fraud Detection Systems

DWH & BI Reporting

• Order Reports to track the progression of orders to monitor delays and improve process
• Various Faults Reports to track the call drivers and suggest improvements
• Jeopardy Reports to track the failed SLAs for service provisioning and faults
• Reports tracking Bills Produced, Failed Payments, Adjustment summary and for audit compliance.
• Reconciliation – Reconcile the bills produced against the CDRs from Supplier System to identify and address gaps

Consultation for Governance & Compliance

• Advice on Process and Automation improvement based on Ofcom regulatory changes and customer complaints.
• Implement DPA compliance, PCI compliance, Distance selling regulations
• Advice on Marketing, Price Plans and Dunning Process changes based on OFT changes
• Business Analysts constantly looking for market demands and propose plan revisions
• Maintenance and updates to bill templates based on business improvements for better bill understanding
• Explicit Dunning process defined for both business and consumers

Self-care, PoS & Agent Portal

• Customer management – Manage B2C & B2B customers
• View bills, Managing payments & refunds– credit/debit card, Direct Debit, Usage History
• Customized Pricing Model integration, modify Calling Network Features
• Appointment and lead time management for the service
• Support for New Provision, Transfer-In, Transfer-out, Regrades, Home Move, Cease, Amend and Cancel of in-life orders

Product & Pricing Catalogue

• Service activation & changes & price elements, discounts & margins for consistent pricing
• Offer and contract templates for automation,
• Standardized product lines (vs. customer specific products)
• Short time to market for new or improved products
• Build new products effectively out of modular base products containing all models & definitions for offering, ordering, delivering and billing

Rating & Billing

• Covering the full End2End customer facing processes, from offering to cash collection
• Implementing all billing scenarios for residential, business, wholesale & inter carrier
• Tariff versioning, Managing Bill Templates and real time graphical cost analysis
• Specific B2B capabilities such as cost assignment to cost centers or inventory management, contract and offer management
• Billing of any billable event from any voice, data and other services